Guest Services Staff (Full-Time/Part-Time, Permanent/Temporary)

Job Type: 
Company Info: 
Dolphin Research Center
58901 Overseas Highway
(mm 59)
Grassy Key, FL 33050
United States
Company Website:
Guest Services positions involve direct contact with our visitors and is their first impression of Dolphin Research Center. Candidates will be reliable, neat in appearance, exhibit a warm, friendly attitude, be flexible, take direction well, be computer literate and must love dolphins! Position Responsibilities include: Know basic content of each narrative session (CS staff will attend and observe these). Understanding each interactive program from cost to content, length, restrictions and daily availability for reservations and walk-in (staff members in CS experience each program) Be able to give basic information on published research projects (surface understanding – we have greater detailed handouts for guests who are more intensely interested in these projects). Direct questions to appropriate Education staff member regarding the various education opportunities (i.e. DRC Training Institute (DRCTI), Dolphin Labs/Dolphin Camps, Distance Learning) and provide appropriate literature and contact information. Understand Special Needs Department protocol and use it for interactive programs and walk-in guest. Assist the Visual Communication Department with the editing and sales of photos. Process membership purchases application. Follow procedures regarding members arriving at DRC. Process admissions in addition to walk-in interactive programs. Maintain communication with Animal Care and Training Staff for availability of programs. Know protocol for guests visiting our facility during a wild cetacean stranding and why it is extremely crucial to follow the protocol. Perform opening/closing and balancing of end-of-day reports. At end of day, restock public restrooms and take out rubbish/recyclables daily.
Posting Date: 
Application Deadline: 
Number of Positions: 
Must foster a love for, and protection of, our animals and marine environment. Possess excellent interpersonal and communication skills for assisting visitors of all countries and languages and anticipate their needs often based on limited knowledge of English. Maintains a calm demeanor under stress or stressful situations. Can deal with difficult people and situations. Possess problem solving skills. Maintains confidentiality regarding our research, animals, and staff. Neat in appearance, confident speaking voice, and works well both with others, or independently without instruction. Comfortable using computers and multiple software applications. Use of cash registers or cash drawers, both computerized and manual; be able to count change back without using a register if necessary. Must be extremely flexible in day-to-day operations of facility. Reliable and on time daily. Weekend work is required.
Additional Information: 
DRC currently offers medical benefits, a 401(k) retirement plan, paid vacation, sick, and overtime, as well as personal growth and training opportunities. DRC seeks to provide for the well being of its employees and our salaries combined with our generous benefits create a competitive total package that is right for our environment.
How to Apply: 
If you are interested, please send your resume and completed application by email to or fax them to the Human Resources Director at (305) 289-8902. You may also mail them to Dolphin Research Center, Human Resources Director, 58901 Overseas Highway, Grassy Key, FL 33050. An application can be downloaded at Dolphin Research Center is an Equal Opportunity Employer